Frequently Asked Questions
Everything you need to know about your JOCKMAIL experience, from sizing to delivery.
How do I determine the correct size for JOCKMAIL products?
Since our collections feature various cuts and materials, we recommend referring to the specific size chart on each product page. Our items are generally designed for an athletic fit, so if you are between sizes, we suggest ordering one size up for maximum comfort.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 7-15 business days depending on your location, while express options are available at checkout for faster delivery.
Can I return or exchange underwear for hygiene reasons?
Due to health and hygiene regulations, we can only accept returns or exchanges on items that are unworn, unwashed, and in their original packaging with all tags attached. Please contact our support team within 14 days of receipt to initiate a return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways to ensure your data remains protected.
Are JOCKMAIL products machine washable?
Yes, most of our products are machine washable. To preserve the elasticity and vibrant colors of the fabric, we recommend washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.